Policies


SHIPPING / PROCESSING TIME

We aim to ship within 3-5 business days from the date of purchase, unless stated otherwise in the product listing. 

BE SURE TO KEEP YOUR EMAILED ORDER CONFIRMATION or you can easily access your order information by creating an account here At Raxtin Clothing Co, we do our best to pursue practices that help protect the environment for future generations. 

DOMESTIC SHIPPING

All items ship with USPS first class mail. A tracking number is provided VIA email once your item has shipped. 

INTERNATIONAL SHIPPING

All international packages are shipped via International First Class. 

  • You will be responsible for your country’s sales tax and/or duties.
  • Customs fees are the responsibility of you, the buyer.
  • If you refuse to pay your customs fees and your package is returned to us we will not refund you money as we do not offer refunds.
  • You will incur additional shipping fees to have your package resent. 

DAMAGED / LOST MAIL

Packages marked as delivered, but are -not received- are the customer's responsibility to track. Raxtin Clothing Co is not liable for damaged/lost packages. If your item has been lost in transit, please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.

*We do not issue refunds on lost packages*

RETURNS / REFUNDS

Returns / Refunds are not accepted at this time. 

EXCHANGES

We only offer exchanges within 5 business days of receiving your items. (5 business days from delivered date on your tracking number).

  • To request an exchange email info@raxtin.com with "EXCHANGE REQUEST" and order# in subject line and the following information:
    1. Reason for exchange
    2. Item to exchange for 
  • Exchanges will be offered for items returned unwornunwashed, and tags attached. 
  • We do not offer exchanges on holiday or sale items.
  • Customer is responsible for return shipping charges.
  • Proof of purchase is required (your emailed order confirmation) Don't have your emailed order confirmation? No sweat! Register here with the email used at checkout to access your order history.
  • Due to limited product quantities if your exchange is approved, the item you hope to exchange for may not be available and cannot be held.

SIZING

Each listing has a description of how the item fits and sizing recommendations. Please be sure to read each listing carefully before adding the item to your cart.

GET IN TOUCH

For product/order questions or concerns, send an email to info@raxtin.com. Please be sure to include your order number (if applicable) in your subject line.