SHIPPING / PROCESSING TIME
We aim to ship within 3-8 business days from the date of purchase, unless stated otherwise in the product listing.
During high volume times such s sales or new releases, please allow up to 8-12 business days.
BE SURE TO KEEP YOUR EMAILED ORDER CONFIRMATION or you can easily access your order information by creating an account here. At Raxtin Clothing Co, we do our best to pursue practices that help protect the environment for future generations.
All items ship with USPS first class mail. A tracking number is provided VIA email once your item has shipped.
All international packages are shipped via International First Class.
- You will be responsible for your country’s sales tax and/or duties.
- Customs fees are the responsibility of you, the buyer.
- If you refuse to pay your customs fees and your package is returned to us we will not refund you money as we do not offer refunds.
- You will incur additional shipping fees to have your package resent.
DAMAGED / LOST MAIL
Packages marked as delivered, but are -not received- are the customer's responsibility to track. Raxtin Clothing Co is not liable for damaged/lost packages. If your item has been lost in transit, please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.
*We do not issue refunds on lost packages*
- File a claim https://www.usps.com/help/claims.htm
- Track your package https://www.usps.com/manage/welcome.htm
RETURNS / REFUNDS
Returns / Refunds are not accepted at this time.
We only offer exchanges within 5 business days of receiving your items. (5 business days from delivered date on your tracking number).
- To request an exchange email email@example.com with "EXCHANGE REQUEST" and order# in subject line and the following information:
- Reason for exchange
- Item to exchange for
- Exchanges will be offered for items returned unworn, unwashed, and tags attached.
- We do not offer exchanges on holiday or sale items.
- Customer is responsible for return shipping charges.
- Proof of purchase is required (your emailed order confirmation) Don't have your emailed order confirmation? No sweat! Register here with the email used at checkout to access your order history.
- Due to limited product quantities if your exchange is approved, the item you hope to exchange for may not be available and cannot be held.
Coupon codes may not be stacked. You are responsible for making sure your coupon code has been entered at check out. We try to work quickly and your item may ship before we are able to fix the issue. If you have any questions or issues please feel free to email us at info@Raxtin.com.
Each listing has a description of how the item fits and sizing recommendations. Please be sure to read each listing carefully before adding the item to your cart.